Two ways that you could download your waivers:
1. Click into the template and on the left-hand side, you could able to see: Export Data. The waivers are listed by versions to download.
2. On the upper right dropdown, you could find Archives, the waivers are listed by month to download.
For now, do not try to download from My Customer page which is not functioning well. The team is implementing and testing a brand new My Customers page to list all the customers' information with a better UI soon. Thanks for the patients.