There are several reasons why there is no new clients got created.
1. No name info in the waiver
When there is no name info available in the waiver, we will not create a new client.
2. There is an existing client in MINDBODY
In this case, we will update the profile and upload the document to this existing client instead of creating a new one.
3. There are additional client required fields in MINDBODY
If there are additional client required fields in MINDBODY, it will prevent us from creating new clients. To solve this, please follow this MINDBODY's help article and make sure no fields are selected under Business Mode.